96.8 percent believe that users "not clear"
To ensure that social conditions and popular channels to facilitate the masses at any time or to reflect the issue of consultation, there's your party committees and governments how to do? Excerpts with the People's Network recently launched the "opening of local social conditions and popular channels, that you had a right" to investigate the network, responded enthusiastically. Up at 0:00 on the January 5, 7 days a total of 7111 people involved in the investigation. The majority of users said that their side of society and public opinion not enough channels open, and no feedback in a timely manner, the buck hit Serbian responsibility, communication channels exist in name only, is a reflection of the strongest friends.
Survey shows that 68.7 percent of users do not know where the provinces of the Government (Governor, the President, Mayor) hotline, mail or other contact information, 96.8 percent of the users that "do not open." 1 / 3 users to participate in the investigation of the call over to 1823 or mail written to the Government, but of which only 3.2 percent of the people's problems reflect the feedback received in a timely manner, on the side of the people expressed satisfaction with the smooth flow of the channel. 6.5 percent of the online feedback that is too slow, 40% of users had encountered buck the relevant departments, more than half of the users that access to the government of the people's hard to get through telephone, e-mail issue also came to nothing.
In communication with each passing day today, which users prefer social conditions and popular way to communicate? Investigation shows that if there are problems or complaints to the government advisory, go directly to the relevant department is still the first choice for users, 37.5 percent of people chose this way. The choice of the users call the hotline for more than 25%, to choose e-mail, post messages in the forum, send text messages and other new means of communication to more than 30 percent, only 4.5 percent of the netizens to choose traditional correspondence contact.